RETURN & EXCHANGE POLICY

OUR COMMITMENT

At Poliva, your satisfaction is as essential to us as the flawless beauty of our nails. Need assistance? 👋🏼 Contact us at service@polivanails.com

 

RETURNS & EXCHANGES

Due to the nature of our products and in keeping with the highest standards of hygiene, we regret that we cannot accept returns or exchanges for reasons such as a change of heart or a desire for a different style or size.

Please take a moment to carefully review your order and select your size using our detailed size guide before finalizing your purchase. Your understanding of this policy is deeply appreciated as we continue to prioritize your health and safety above all. 

 

QUALITY ASSURANCE

Though it’s rare, if you receive an item that doesn’t meet our high standards or if there’s been an error on our part, please reach out to us immediately. We’ll address your concern with the utmost urgency and care, evaluating each situation individually to ensure your complete satisfaction.

Thank you for choosing Poliva. We're here to elevate your beauty, one polished nail at a time. 

If you have any questions or need further assistance, don’t hesitate to reach out at service@polivanails.com. We’re here to support you through the return process.